After your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in.

The Help desk can make the appropriate updates to your account. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. If you've lost or had your mobile device stolen, you can take either of the following actions:Īsk your organization's Help desk to clear your settings. For more information about security defaults, see What are security defaults? If you can't turn off two-step verification, it could also be because of the security defaults that have been applied at the organization level. There is no way for you to individually turn it off. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. If you're using two-step verification with a personal account for a Microsoft service, like you can turn the feature on and off. You'll have to contact your administrator for help signing into your account.Ĭhoose your alternative verification method, and continue with the two-step verification process. If you don't see the Sign in another way link, it means that you haven't set up any other verification methods.

Sign in to your account but select the Sign in another way link on the Two-factor verification page. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. If so, you can use this alternative method now. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. You left your mobile device at home, and now you can't use your phone to verify who you are. This content can help you with your work or school account, which is the account provided to you by your organization (for example, If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, see Turning two-step verification on or off for your Microsoft account. Important: If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in the Azure AD documentation.

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